THE PROJECT QUESTIONS
What firms ask about delivery records
Our ticket hygiene is poor.
Comments and free-text usually carry the reasoning, and those survive poor discipline in the structured fields.
We have used three different tools.
Common. Fragmentation lowers continuity, which is one factor of four, rather than ruling anything out.
Does this include client-identifiable project names?
Identifying fields are stripped as part of preparing the data, before anything is shared onward.
Do you need access to the tool itself?
No standing access. It is a one-time extract of what the licence names.